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Extend Shipping Protection

Give yourself added peace of mind when online shopping. With Shipping Protection by Extend™, your packages are protected from loss, theft, and damage until they arrive safely in your hands.

Coverage & Benefits

Why Add Extend?

Extend provides affordable shipping protection with a modern, easy-to understand process. Extend Shipping Protection protects your package en route; whether it’s a mixup on the truck, a mishandling from a shipping carrier, or it's stolen while you’re at work, you’re covered

Want to learn more?

Read Extend's Guide to Shipping Protection.

Hear It From Our Happy Customers

How It Works

STEP ONE

Purchase Protection.

Make sure Shipping Protection by Extend is added to your purchase at checkout. You’ll receive an email confirmation with details and then you can sit back and relax!

STEP TWO

File a claim.

If your package is lost, stolen, or damaged, don’t worry. Visit customers.extend.com and file a claim with your email address or contract ID. No need to call your shipping carrier or the retailer!

STEP THREE

Enjoy your replacement.

Most often Extend will send you a virtual gift card to order a replacement product. In some cases, Extend will ship the replacement directly to you.

Frequently Asked Questions

When does the shipping protection start and end?
Coverage starts once the package is shipped. Coverage ends when the package is in your hands, or if you file a claim, once we resolve the issue.
What if my purchase ships in multiple packages? Are they all covered?
Yep! Your items are covered no matter how many different boxes they ship in.
Is there a limit to what I can cover with shipping protection?
Extend's shipping protection policies can cover up to $15,000 in value per order.
What items are eligible for shipping protection?
Shipping Protection by Extend only displays on eligible items. If you see it, your item is eligible.
When do I file a claim?
If your package is damaged, you can file a claim as soon as it is delivered.

If your package is lost or stolen, you can file a claim 5 days after your estimated delivery date. You can typically find this date on the shipping carrier's tracking site.

If the carrier's tracking page does not show an estimated delivery date or shows “Pending”, please contact Extend's support team, and they will help you complete your claim. Contact Extend online or by phone at (877) 248-7707.

We ask you to wait 5 days because packages are sometimes delayed in transit, prematurely marked as delivered or misdelivered but eventually rerouted to the correct destination.

For example, if your shipping carrier's tracking page shows:
- “In Transit” and the date of that last status was 5 days ago, you should submit a claim.
- “Delivered” and the package hasn't shown up for 5 days since, submit a claim.
For international packages that may be lost or stolen, please wait 20 days after your estimated delivery date before you file a claim.

You have up to 60 days after your estimated delivery date to file all claims.
How do I file a claim?
Filing a claim with Extend is simple. Contact online or by phone at (877) 248-7707. We’ll process your claim in minutes and once approved, send you details on your replacement.
After I file a claim, what happens?
If your claim is approved, Extend will replace your product. Most of the time, we will send you a store credit or gift card for the value of the product plus shipping costs and taxes so you can order a replacement product quickly. In some cases, we'll ship the replacement product directly to you.
Can I cancel my shipping protection?
If your order hasn’t shipped yet, please contact the merchant to adjust the order. If the order has already shipped, shipping protection coverage is in effect, and Extend can’t provide a refund.

If shipping protection was automatically included in your order by the merchant, you may not cancel your plan.

Still have questions? Read our Shopper's Guide to Shipping Protection by Extend.